Terms and Conditions

TERMS OF SERVICE

OVERVIEW

This website is operated by Hey Helen! – Virtual Assistant. Throughout the site, the terms “we”, “us” and “our” refer to Hey Helen! – Virtual Assistant.

Hey Helen – Virtual Assistant offers this website to you, the user, conditioned upon your acceptance of all terms, conditions & policies here.

GENERAL 

1.1    The responsibility for final proof-reading of documents lies with the client, and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and Hey Helen! will accept no liability or loss arising from the performance of any services carried out under the agreement

1.2    Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client

1.3    Hey Helen! recommends any original documents are sent securely

1.4    A signed contract is required before commencement of work. This indicates the client’s acceptance of our terms and conditions

1.5    Hey Helen! will not be held liable or responsible for the end use of any document or work carried out by us.

1.6    Written quotations will be provided prior to any work commencing

1.7    Work will be presented using Microsoft Office applications

1.8    Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation

1.9    Although every effort will be made to ensure reliable service, in event of equipment failure, Hey Helen! cannot be held liable for any loss of information

CONFIDENTIALITY

2.1    Hey Helen! will not at any time, directly or indirectly, divulge or disclose any information that is the property of the client.

2.2    No information will not be used for personal benefit.

2.3    All information and data will be treated in the strictest of confidence.

2.4    This provision will continue after completion of any agreement.

2.5    If required by the client, Hey Helen! would be happy to sign any confidentiality or non-disclosure agreement.

2.6    No information will be made available to a third party.

2.7    All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed.

PRICE & PAYMENT

3.1    Monthly retainer packages must be paid in advance and unused hours cannot be carried over to subsequent months.

3.2    All charges are billed in 15-minute increments and charged on a monthly basis. There is a minimum charge of 1 hour.

3.3    Pay As You Go clients will pay upon completion of the service.

3.4    UK payments can be made by PayPal or BACS transfer.

3.5    Payments abroad can be made by PayPal, Stripe or Transferwise.

3.6    If the client’s requirements change, we reserve the right to change the price quotation following suitable consultation with the client.

3.7    Payment is strictly 14 days from receipt of invoice.

3.8    Failure to pay within 14 days may result in a late fee of 1.5% interest being charged per month on the outstanding balance.

3.9    Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to the account.

3.10  Telephone, travel, printing, stationery, postage and other expenses will be charged separately to the hourly rate and/or package costs.

3.11   Mileage for required car travel will be charged at a rate of 40p per mile plus £25 per hour.

3.12   If there is a turnaround of work with 24 hours or less notice requested, additional charges will be applied.

3.13   The price of the service/goods shall be specified in the Tender or in the Company’s written acceptance of the order.

3.14  Any extra work, materials or other that is required over the original tender will be subject to an extra charge.

 DELIVERY

4.1    Any quoted completion/delivery terms will be calculated when all necessary information or materials are received.

4.2    Hey Helen! will not be liable for any loss or damage whether direct or indirect, consequential or otherwise if we are prevented from delivering the service/goods in whole or part in time. Any prevention in delivering the service/goods shall not give rise to a right of the client to treat the Contract as repudiated or reject the service.

4.3   Without limitation the Company shall in no event be liable for any delay in or non-performance of its obligations due to any act of God, natural disasters, fire, flood, explosion, earthquake, accident, prohibition or limitation, act of Government, war insurrection, riot, strike or labour disturbance, shortages of material, any act or omission of Buyer, or any other cause or event whatsoever beyond reasonable control of the Business, whether or not foreseeable. In any event, the Business reserves the right to suspend or cancel the Contract at any stage without liability for any loss or without prejudice to the Businesses’ rights to receive payment for the goods or work previously done.

4.4   No further liability is acknowledged.

TERMS AND CONDITIONS OF WEBSITE

 TERMS & CONDITIONS OF THE WEBSITE

1.1    Website usage agreement between Hey Helen! and the user.

1.2   Use of this site constitutes agreement with the following terms and conditions. These conditions are governed by and interpreted with English law. Please read carefully.

1.3   This site is not intended for the distribution to, or use by, any persons in a country where such distribution or use would be contrary to local laws or regulations.

 USE OF CONTENT

2.1  Hey Helen! owns the copyright and all other intellectual property rights associated with the content save where otherwise stated.

2.2   We cannot warrant that the use of the site will not be interrupted or unavailable due to any factors outside of our control.

2.3   You may not copy, distribute or display the site or any part of it. You may not link to, or mirror, any part of the site. Any infringement of any intellectual property rights in this manner will result in appropriate legal action.

2.4  Any rights not expressly granted in these terms are reserved.