As an exercise in one of my business groups it was suggested that we post on our facebook pages & ask people who knew us personally to say three words that they think of when they think of us. These are the words that came up for me, many repeated over & over.
Helen has excellent communication skills, both verbal and written. Her customer care is equally excellent, both on the telephone and in face-to-face contact. She has good project management skills, an eye for detail & sees things through to their final completion. She is a great person to work with, is very conscientious and can always be relied upon to do her very best and at a high standard.
I worked with Helen Bawden in her role as the short & summer course co-ordinator at Emerson College, a multi-national college, where she took responsibility for all the admin and organisational tasks of the courses and the different working teams within the college and to an exceptionally high standard.
She was thorough and conscientious. Each person was acknowleged as individuals with their own needs and requirements which she made sure was fulfilled in order that they have the best experience they could have whilst at the college. She was a friendly, warm and confidence inspiring first person to meet and she remained available and present throughout the duration of the participants stay.
Thank you Helen, you made myself and my students feel right at home and they have never stopped talking about you or their experience there!
Helen’s calm and competent nature quickly diffused the most challenging and frustrated of customers. She had genuine care and concern for those she dealt with and always went the extra mile for those who needed it which included customers and colleagues alike.
I always say everyone needs a Helen App!
One of the things that always impressed me about Helen was that she always took responsibility not only for her own work but for her own learning and development. Anything she was asked to do, if she was not sure how to do it (for example she was asked to create a Housing Services Newsletter for the department) she arranged appropriate training for herself and did it. When she brought to light any problems or issues within the office’s performance, processes or procedures she always came armed with proposed solutions.